Last updated: August 11, 2026
We want you to be happy with your purchase. Because Toolkary sells digital products that are delivered instantly and can be downloaded and copied, the following policy applies to all orders.
All sales are generally final
Once a digital product has been purchased and the download has been made available to you, the sale is considered final and is generally non-refundable. By completing checkout you acknowledge that you are buying a digital item with immediate access.
When we will give you a refund
We will gladly issue a refund or replacement if:
- the file is faulty, corrupted, or won’t open and we can’t fix it for you;
- the product is materially not as described on its product page;
- you were charged more than once for the same order, or charged in error; or
- you have not downloaded or accessed the files and request cancellation within a reasonable time.
Please contact us within 14 days of purchase for these situations.
How to request a refund
Email support@toolkary.com with your order number and a short description of the problem (a screenshot helps). We’ll respond within 1–2 business days and, where possible, first try to fix the issue (for example by sending a working file).
How approved refunds are paid
Approved refunds are issued to your original payment method through Stripe. Refunds typically appear within 5–10 business days, depending on your bank or card issuer.
Chargebacks
If something’s wrong, please contact us first — we’ll almost always sort it out quickly. Filing a chargeback without contacting us may delay resolution and can result in your account being restricted.
Contact
Questions about a refund? Email support@toolkary.com.